Signetic Release Note: Introducing DME refills and Enhancements

Signetic is excited to announce an update release to its Durable Medical Equipment (DME) feature, introducing DME Refills and a series of key enhancements to streamline pharmacy workflows. This release focuses on improving the management of refillable items and providing clearer insights into order statuses. The new features are designed to simplify operations and enhance the overall user experience for pharmacies.

Key Features of this Update:

DME Refills

A new Refill Items tab has been added to the DME Orders page, allowing staff to view all delivered items that are marked as refillable. This feature includes robust search and filter options by Patient Name and Refill Status (On Track, Due Soon, Overdue, and Rx Expired). A tooltip provides a clear description for each refill status.

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Refill Configuration

A new Refillable Configuration section is now visible on the Select Product page for items marked as "Purchase New" or "Purchase Used". This section allows staff to specify if an item is refillable and to manage Lifetime Prescription Handling for various payment types, including insurance, workers’ comp, bill to facility, and out-of-pocket.

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Active Refills and Actions

Staff can now create Refill Product Orders in a streamlined 5-step process, with most details automatically populated from the original order. The Active Refills page also includes a new three-dot menu for additional actions, like:  

• The "Update Refill Date" action redirects staff to an edit refill settings page where they can update the Prescription Expiration Date and Next Refill Date. 
• The “Discontinue” action opens a pop-up modal where staff must enter a reason for discontinuing the item. Once discontinued, a “Show Details/Hide Details” toggle appears below the item, showing the discontinue date and its reason. 
• The “Replace Item” action ensures that only products with the same HCPCS code are searched for replacements. Once replaced, a “Show Details/ Hide Details” toggle appears below the item, showing the replaced date and its reason.

Healthcare providers can explore these new features and their capabilities by reaching out to the Signetic team at support@signetic.com.

About Signetic

Signetic is a HIPAA-compliant, hosted platform that helps pharmacies and public health organizations engage patients, provide clinical services, and grow their business through a user-friendly electronic health record (EHR) system. The comprehensive solution streamlines workflows, from scheduling appointments and delivering care to reporting and reimbursement for clinical services, all on a single platform.